What is the primary role of the Ombudsman in Australia?

The Ombudsman in Australia primarily plays the role of investigating complaints against government agencies and ensuring that individuals receive fair treatment. This independent office serves as a check on the executive branch of government, providing oversight of administrative actions and decisions. When citizens feel that they have been unfairly treated or have concerns about the actions of government departments, they can approach the Ombudsman for assistance.

The Ombudsman has the authority to review cases, recommend corrective actions, and facilitate changes to administrative practices where necessary. This role is crucial in maintaining accountability within government agencies and protecting the rights of citizens, promoting transparency and fairness in public administration. By addressing grievances, the Ombudsman contributes to public confidence in governmental operations and enhances the overall integrity of the public service.